• How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
• Do you accept returns?
We gladly accept returns for unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.
• Do you ship internationally?
Unfortunately, currently we are shipping within the US only.
• What if I like a product that’s listed as “Sold Out” online?
Contact us! Many of our products are customized, print to order, besides we restock often. Just drop us a line at firstname.lastname@example.org and we’ll research its status for you.
• Can I get expedited shipping?
At this time we don’t offer an expedited service. We work as fast as we can to get all orders out as soon as possible, but can’t guarantee your items will arrive by a certain day because it depends on your address, the post office and other relevant factors.
• Can I cancel the order I just placed?
Except for custom products, it is possible to cancel your order if you email us within 5 hours of placing your order. In addition, you can always return your item once it comes for a full refund including the shipping costs.
• How secure is my personal information?
If you’ve found a coupon code on a site other than ours, most likely it’s fake. The only place we list our coupons is through our email newsletter. Check out our website for updated promotion period to get coupons.
• I have other questions.
No problem! Email us at email@example.com and we’ll be happy to help you out.
• Is all of your merchandise new?
Yes, all of our merchandise is new and not worn.
• What if I received an incorrect or defective item?
Please contact us (firstname.lastname@example.org) for a FREE RETURN LABEL. We’ll of course have the correct item sent out to you right away!